BAKERY MANAGER / BARISTA in Tujunga, CA

- Take full ownership of the shift operations, ensuring the highest levels of customer service, staff performance and overall guest satisfaction.
- Train and mentor the staff to uphold our standards and procedures.
- Play a pivotal in building our service team, ensuring smooth service transitions.
- Create a managed schedule, ensuring adequate staffing levels and controlling labor costs.
- Order product and inventory, maintain appropriate par levels and ensure the bakery is well stocked and ready for daily operations.
- Monitor and control customer service and professionalism
- Maintain bakery cleanliness, overseeing daily cleaning tasks.
- Ensure daily operations run efficiently, from opening to closing.
- Monitor quality control, oversee health and safety standards, and lead by example with hands-on management.
- Manage customer relations and retention, handling any issues or complaints with a proactive and solutions-oriented approach.
- Collaborate with the management team on strategy, planning, and improvements.